Monday, June 29, 2009

Making Changes Stick

These are times of change. The company you are working for right now is not the same as it was eighteen months ago. It probably has changed quite a bit with all macro economic swings that are going on around the world.
I had very good mentors in times of change. Based on what I have learned from them, here is my advice for you who is trying to manage a team in volatile times:

Give People a True North
Drive the change process by providing a clear vision. let people know where they fit (if they fit!) in the organization. Keep the message simple and clear. Even if your organization does not have a vision, build a vision for your department and stick to it. You and your team will be rewarded by results, not by speculating about the future. Having a clear direction will help you get better results.

Take the Context into Consideration
Understand the situation you are in. Some things are not worth fighting for, but others are! Your context will say the leadership style you will need to use. For instance, if things are slowing down, maybe it is time to revisit that shelved improvement project you were dying to implement, but never had time to deliver it. Or, if your ship is sinking, maybe it is time for quick and assertive action, to save whatever is left from your department. In any way, remember to consider the context you are in.

Communicate, Communicate, and Comunicate!
People may not absorb all the information you pass them in one go. It will make an enormous difference if you repeat the message you are conveying to people. Remember that things are changing and consider recurring meetings to address any gaps of understanding your staff may have. It is better to know through you, rather letting them find out information in the water cooler. In times of change there is no such a thing as over communication.

Be Remarkable
Be human. Understand that on the other side there is a living being. Everyone has a place in the world and is capable of something. Help people indentify their new place in the organization and contribute to the new direction. They will appreciate your help on that.

In my professional life, I've worked with people I consider true leaders of change. I will never forget them. It is your chance to inspire your team and to effectively change your organization. Go for it!

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